Position DescriptionJob Purpose and Scope: In this role, you will utilize your knowledge of consumer banking products and services to build professional relationships with customers and engage them in meaningful conversations regarding their financial needs and goals. You will promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Essential Job Functions
Enthusiastically support the bank’s values and mission
Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer products, services, and digital solutions, including online banking and mobile applications, to meet those needs
Open and service personal, consumer accounts
Identify referral opportunities for more complex business accounts, including deposits, loans, business online banking, and treasury and merchant services
Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
Proactively help to resolve customer concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed
Display a high degree of integrity, trustworthiness, and professionalism at all times
Actively promote teamwork, leading by example and taking initiative to assist others
May facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
Maintain consistently good punctuality and attendance to work
Follow Bank policy, procedures, and guidelines to protect customers and bank assets
Knowledge, Skills & Abilities
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
Knowledge of bank policies and procedures
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to demonstrate confidence and act as a persuasive inside salesperson
Ability to communicate effectively both verbally and in writing
Ability to demonstrate team player approach, capable of thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to travel to other work locations (e.g., training, staffing shortages), as needed
Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Ability to work autonomously
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Job Expectations:Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#HP
Position RequirementsBasic Qualifications:
High school diploma or equivalent required; bachelor’s degree preferred
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Basic knowledge of personal finance and household budgeting required
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
Experience in retail customer service and/or sales preferred
NMLS preferred (required for lending activities)
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Banking and Financial Services
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