There are a variety of records available to the public. Many confidential records are only available to those with a “Special Right of Access” to the information.
To make a request you may use one of the following methods:
| Online | This is the preferred and fastest way to submit an open records request. Use our Online Request System to submit your request and receive updates. |
|---|---|
| Fill out the Request Form for Texas Workforce Commission (TWC) Records and email it to open.records@twc.texas.gov. | |
| Fill out the Request Form for TWC Records and mail it to Texas Workforce Commission | |
| Fax | Fill out the Request Form for TWC Records and fax it to the Open Records department at 512-463-2990. |
| In Person | Records may be requested and picked up in-person at our main state office building. Bring the completed Request Form for TWC Records with you. Records may not be available the same day as requested. Appointments for pickup may be necessary. |
- Request Form for TWC Records
Records available without an open records request
- Unemployment benefits claim information for claimants
- Employer tax report information for employers
- Job seekers' and employers' WorkInTexas.com account information
Important Reminders:
- To obtain your own records, you will need to provide proof of identification in the form of your government-issued photoID.
- Requests for confidential information must be accompanied by identification of the requestor to show that the requestor has a Special Right of Access.
- For records of someone you represent, provide a signed authorization from the person or entity to obtain their records, proof of your legal representation, a court order authorizing TWC to release the records or an explanation of your authority to obtain confidential records.
- For records regarding a person other than you, that information may be confidential by law and TWC may not be authorized by law to release such information without a signed authorization.
- In accordance with Chapter 552, Government Code, requests for public information must be in writing.
- Unemployment compensation and job-matching service records are not public information under Chapter 552, Government Code.
- If you are requesting a copy of your own wage records showing reported quarterly gross wages going back five years, you can go in person to your localWorkforce Solutions office. You will be asked to present your state or government-issued photo ID, such as your Texas driver’s license, and your social security number. For wages beyond five years, go to your local Social Security Administration office.
Open Records is for Public Information Requests Only
- The TWC Open Records team is not able to provide all of the many records used by TWC.
- Open Records is not able to answer questions aboutunemployment benefits, including inquiries about Personal Identification Numbers.
- For questions about Unemployment Benefits Services Support, please call 800-939-6631 (option 1) for assistance or visitUnemployment Benefit Services.
- For tax account information, call yourUnemployment Tax Office.
- For other TWC departments that may provide records to you in the course of handling your claim, account, complaint or other service, visit ourcontact informationpage.
- After reviewing all the information on this page, if you still have questions regarding how to make an Open Records Request, please call our Customer Relations Department at 800-628-5115 (option 0).
- We have specific guidelines for requesting information for external research purposes.
Texas Public Information Act
The Texas Public Information Act (Texas Government Code Chapter 552) declares “public information” about the government and its employees must be available to the public at all times.
"Public information" or "open records" refers to information that is written, produced, collected, assembled, or maintained by the government and its employees. This information must be of and in direct connection with official business.
We are committed to upholding the Texas Public Information Act and ensuring public access to our records. AllTWCrecords are available to the public unless there is an exception to disclosure listed in the Public Information Act or if another law applies.
You may find more detailed information on the Public Information Act on theOffice of Attorney General (OAG) website. If you have questions regarding the Public Information Act, you may contact theOAG's Open Government hotline.
Note: Information may be confidential by law andTWCmay not be authorized to release confidential information. SomeTWCrecords can be released only to specific people based on their role in a claim or file. Generally, you must have been directly involved in the claim or case, and in some cases, the claim or case must be closed to get a copy of aTWCinvestigation record. Examples of our confidential records include unemployment benefits claimant files, employer tax account information, employment discrimination complaint files, housing discrimination complaint information and wage claim investigations files.
TWCcomplies with all laws and rules on the release of confidential records, including who is and is not entitled to certain information and whether some information must be removed from the record before it is released. If the record you are seeking exists and you are entitled to it, then we will review it to ensure its release complies with applicable laws and rules. The review process may include removing specific personal and identifying information. However, members of law enforcement agencies and certain other entities (including those with subpoena authority) may get records without alterations.
