User Guide — Credit Card Plus — Device Installation (2024)

If you use Chrome or Microsoft Edge to run athenaOne, use the athenaOne Device Manager (ADM) to install the drivers and software for these devices:

• Ingenico Lane/3000 credit card scanner
• RDM credit card and check scanner
• MagTek Magstripe HID device

See Device Management for instructions on installing ADM, device modules, and device software.

Note: You need to complete these steps only once.

1. Display the Client Devices page: On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Client Devices.
   
2. Click Add new. Additional fields appear.
3. Device Type — Select MagTek Magstripe HID Device.
4. Device Settings — Leave this field blank.
5. Department(s) — Leave this field blank.
6. Click Save.

Note: You need to complete these steps only once.

1. Display the Client Devices page: On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Client Devices.
2. Click Add new. Additional fields appear.
3. Device Type — Select RDM Card and Check Scanner.
4. Device Settings — Leave this field blank.
5. Department — Leave this field blank.
6. Click Save.

Note: You need to complete these steps for every computer to which you will attach an RDM check scanner before attaching the scanner.

1. Display the Client Devices page: On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Client Devices.
   
2. Downloads column — Right-click RDM_ADK_INST.exe.
3. Select Save Target as. The Save as window opens.
4. Click on Desktop in the left panel, then click Save. The file will save to your desktop.
5. Right-click the RDM_ADK_INST icon on your desktop, then click "Run as Administrator."
   Note: If you receive a pop-up requesting the administrator logon, and you do not have Microsoft Windows administrator privileges, please contact your administrator or IT department for assistance before continuing.
6. The RDM ADK for OPOS Installation window will open. Click Next.
7. Click "I accept the terms of the License Agreement," then click Next.
8. IMPORTANT! Uncheck "Would you like to install RDMSOService?" and then click Next.
9. Click Next on all subsequent windows. The Installation window appears, indicating the status of the installation.
   Note: It is normal for the Installation window to display 0 seconds for several minutes. The installation may take several minutes.
10. Click Finish when the "RDM ADK for OPOS Installation has been successfully installed" message appears.

Since October 2015, major credit card brands require that EMV cards in "card present" point-of-service situations be read via the chip instead of the magnetic stripe. Practices that do not have EMV-enabled terminals can still process credit cards with traditional magnetic stripes using the older MagTek and RDM machines. However, if a fraudulent transaction is processed with these older machines when a patient uses a chip card, your practice may be liable for the amount of the fraud.

The Ingenico Lane/3000 credit card terminal accepts the following payment methods:

• EMV (chip) credit cards
• Magnetic stripe credit cards
• Near-field communication (NFC) capable credit cards
• Contactless payment methods (such as Apple Pay, Samsung Pay, Android Pay, and Google Wallet)

Note: If your organization purchased the Ingenico iPP320 credit card terminal, you can continue to use this device (Ingenico will continue to support the iPP320 device through December 31, 2030).

For information about purchasing the Ingenico Lane/3000 device, see the Lane/3000 Device Pricing and Order Instructions. You can find detailed installation instructions for Ingenico Lane/3000 terminals on the Success Community.

Depending on how your organization is billed for Credit Card Plus, you may be able to order Ingenico Lane/3000 devices on these athenaOne pages:

• Departments page (see To order a credit card or check/ID card device on the Departments page)
• Credit Card Implementation page

After you install the Ingenico device, you can continue to use RDM check scanners to scan checks, but the credit card swipe function is disabled. Also, you can leave the MagTek credit card swiper plugged in to your computer, but you can no longer use it.

Because the RDM device lacks EMV and P2PE support, we recommend using the following devices:

• Ingenico Lane/3000 for credit card transactions. This device includes the latest EMV and P2PE and security features.
• Burroughs SmartSource Micro Elite device for check and ID card scanning. The Burroughs device does not scan credit cards. No device currently exists that supports both EMV credit card capture and check scanning.

Note: The Burroughs device is not required. You can continue to use the RDM device for check payments.

For more information about the Burroughs check and ID card scanner device and how to order one, see the Burroughs Check Scanner Installation, Testing, Usage, and FAQ guide on the Success Community. To learn more about the credit card security improvements made by athenahealth, the impact on your practice, and how to order new credit card terminals, see the detailed FAQ.